Shopping and Delivery

At Divyadarshan, we aim to provide a seamless and divine shopping experience by delivering authentic laddus, prashads, and all essential pooja items to your doorstep. This Shopping and Delivery Policy outlines the terms and conditions related to the purchase and delivery of these items.

Placing an Order

1. Product Availability: All products listed on our platform are subject to availability. In the rare case that an item is unavailable, we will notify you promptly and offer alternative options or a refund.

2. Order Confirmation: Once you place an order, you will receive a confirmation via email or SMS with the details of your purchase.

3. Personalization: For prashads or pooja items that require customization (e.g., name inscription or specific rituals), kindly provide the required details at the time of placing the order.

Delivery Terms

1. Delivery Area: We deliver to most locations across India. For remote or restricted areas, delivery might be subject to availability.

2. Delivery Charges: Shipping charges, if any, will be mentioned at the time of checkout. For orders exceeding a specific amount, we may offer free delivery (terms apply).

3. Delivery Timeline:

   • Laddus and Prashads: These are prepared fresh and dispatched to maintain their sanctity and quality. Delivery timelines may vary depending on the temple and location but are typically within 3–7 business days.

   • Pooja Items: These are dispatched promptly, and standard delivery times range from 5–10 business days.

4. Tracking Your Order: Once your order is shipped, we will share a tracking number to help you monitor the delivery status in real time.

Quality Assurance

We ensure that all laddus, prashads, and pooja items are authentic, fresh, and carefully packed to preserve their sanctity and quality.

• Packaging: Special care is taken to package perishable items like laddus and prashads to maintain their freshness during transit.

• Sanitization: All items are handled and packed in a clean and sanitized environment.

Returns and Refunds

1. Non-Returnable Items: Laddus and prashads, being perishable and sacred, are non-returnable.

2. Damaged or Incorrect Orders: If the items received are damaged or incorrect, please notify us within 24 hours of delivery. We will arrange for a replacement or refund after reviewing your claim.

3. Refund Process: Refunds, if applicable, will be processed within 7–10 business days to your original payment method.

Customer Responsibility

• Ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect addresses.

• Be available to receive the delivery or authorize someone to do so on your behalf.

Contact for Support

For any issues or inquiries related to shopping or delivery, please contact our customer support team:
Email: info@divyadarshanum.com
Phone: +91 936515270
Hours of Operation: 10am-6pm

By placing an order with Divyadarshan, you agree to the terms and conditions of this Shopping and Delivery Policy. We are committed to bringing divine blessings and pooja essentials to your home with utmost care and devotion.